Privacy Policy

Who We Are

Our website address is: https://remedysuite.com.

We are committed to protecting and respecting your privacy. This policy, together with our Terms and Conditions set out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read our Policy carefully so that you understand our views and practices regarding your personal data and how we use it. By visiting www.remedysuite.com you are accepting and consenting to the practices described in this Policy.

Information We May Collect About You & Uses

We may collect and process the following data about you:

There are many opportunities for you to provide us with your personal information, for instance, our ‘contact us’ form, to be added to our email list, in exchange for a free resource, in order to participate in a challenge, to join our membership or buy our programmes. If you elect to ‘opt-in’ and provide us with your personal information for any of these purposes, we will collect this information, including your name, email address, date of birth, correspondence address, IP address and telephone number. You understand that any information you decide to give us is voluntary and constitutes your clear consent to allow us to collect, process and retain your personal information.

Communication Data; includes any communication from you through the website, social media, email, text or any other means of communication.

We keep communication data in order to communicate with you, for record-keeping and in relation to any legal claims.

Customer Data; includes any data relating to the purchases of goods/services and may include your name, title, billing address, delivery address, email address, phone numbers, purchase details, card details, personal description and photograph.

We keep customer data for records of the transactions you have made with us for the purposes of performance of a contract between you and us and carrying out, at your request, to enter into such a contract.

User Data; includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services.

We keep user data in order to properly administer our website and our business to ensure you receive relevant content, to ensure the security of our website and to maintain back-ups of our website and databases for the publication and administration of our website.

Technical Data; includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visits to pages on our website, page views, navigation paths, search terms used, details about the number of times you use our website, time zone settings and other technology of the devices you use to access our website. We use analytical tracking systems in order to capture this data, for instance, we use Facebook Pixels and Google Ads for conversion tracking and retargeting.

We keep technical data for the legitimate interests of properly administering our website and business, to grow our business and assess our marketing strategy in terms of delivering relevant content and advertising and to understand the effectiveness of our advertising.

Marketing Data; includes data about your preferences in receiving marketing from us and out third parties and your communication preferences.

We keep marketing data for legitimate interests in order that you can participate in our promotions such as competitions, prize draws, giveaways, so we can deliver relevant content and advertising and to understand the effectiveness of our advertising.

We may use customer data, user data technical data and marketing data to deliver relevant website content and advertisements to you, including Facebook/Instagram adverts or other display advertisements and to measure and understand the effectiveness of the advertising. We may use such data to send other marketing communications with you. We use this data for the legitimate interests of growing our business and/or consent.

Information we receive from other sources, we may combine with the information you gave us and we collect about you, which we may use for the purposes set out above.

Disclosure of Your Information

We may share your data with selected third parties, including business partners, suppliers, contractors, sub-contractors for the performance of any contract we enter into with them or you. With advertisers and advertising networks in order to select and serve relevant adverts and target audiences, and retargeting. With User Database Management, such as Convertkit. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. With analytics and search engine providers to help improve and optimise our website. With back-up and saving management to protect the loss of our website and data.

We may disclose your personal information to third parties in the event we sell or buy any business or assets. If Remedy Suite is or partially acquired by a third party as a transferred asset, if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to apply or enforce our terms of service or other agreements or to protect the rights, property or safety of Remedy Suite, our customers or others.

Where Your Information is Stored

The data we collect from you may be stored or transferred to a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA. Such staff, may amongst other things, provide support services and process payment details. By submitting your personal data, you agree to this storing, transferring or processing. We will take all steps reasonably necessary to ensure that your data is treated securely.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try and prevent unauthorised access.

Credit Card Data

We do not collect or store your full credit card information when you make an online payment. All transactions are processed through Stipe and/or PayPal. Your credit card information is protected by Stripe and/or PayPal and Remedy Suite do not have access to your full credit card number or security code.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, you can also exercise the right by contacting us at [email protected].

Our site may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before submitting any personal data to these websites. Also note that clicking on those links or emailing those connections may allow third parties to collect or share data about you.

The Data Protection Act 1998 gives you the right to access information held about you. Any access request may be subject to a fee of £10 to meet our costs in providing you with the details of the information we hold about you. You can also request that we erase any data we hold about you except any data we are obliged to keep for administrative, security or legal purposes.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

We may use cookies to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using cookies. Such information will not identify you personally, it’s statistical data created by cookies that are downloaded to your computer and stored on your computer’s hard drive.

You can decline cookies by adjusting the settings on your computer. For more information, please visit AboutCookies.org

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How Long We Retain Your Data

We will only retain your data for as long as necessary to fulfil the purposes we collect it for. For tax purposes, the law requires us to keep basic information about our customers for 6 years (contact, identity, financial and transaction data).

Changes

Any changes we make to our privacy policy in the future will be posted on this page and where appropriate, notified to you by email. Please check back frequently for any changes or updates to our privacy policy.

Please keep us informed if your personal information changes during the course of your relationship with us at [email protected]